Quality and safety
The RMC guarantees quality and safety through the use of professionally trained chauffeurs and solid vehicles. The RMC controls on a day-to-day basis the quality of performance, the representational qualities of the chauffeurs and naturally the service being given. Special quality inspectors exercise surveillance at taxi ranks and on taxi routes. These quality inspectors also have the task of coordination in the RMC disaster team.
All RMC taxis, which provide private transport are equipped with cameras to ensure the safety of both passengers and chauffeurs. Next, the RMC invests in self-defence and anti-aggression training for chauffeurs.
The RMC stands out in the area of safety through
- advanced GPRS systems;
- self-defence and anti-aggression training;
- the RMC disaster team containing specially trained chauffeurs;
- the violence protocol in which agreements are made between RMC, the Rotterdam commune, the police and the administration of justice. The division of parts to be played in the event of violence are laid down in the protocol with the object of improving the safety of the taxi chauffeurs and if necessary, give professional care.